L’Artisan Parfumeur is a French luxury perfume house which focuses on creating exceptional fragrances for its niche market. Email for businesses such as L’Artisan Parfumeur is a vital means of communication as they need to respond to customers quickly and efficiently. With email serving as a highly effective piece of IT infrastructure, prompt and reliable communication are essential to satisfy the high level of customer experience, hence improving sales.
KSBC migrated L’Artisan Parfumeur’s email to a cloud based platform simplifying their internal and external business communication while removing complicated technology issues that were reducing productivity. Richard Cheng, KSBC’s Project Manager, comments: “Their exchange server was kept shutting every week impacting their day to day business. It would have cost them a lot to fix so we provided the best solution available to drive improved efficiency and performance”. The potential loss of data due to a system outage would have been disastrous for L’Artisan Parfumeur, but KSBC managed to move their exchange servers to a virtual environment on time, keeping the business and computers running smoothly.